Complaints
Our complaints procedures are available on request. If you wish to register a complaint, please contact us:
By telephone – 01403 334411
By email – complaints@benchmarkcapital.co.uk
By post to –
The Complaints Manager
Best Practice IFA Group Limited
Broadlands Business Campus, Langhurstwood Road
Horsham
West Sussex
RH12 4QP
How we will handle your complaint
• We will promptly acknowledge receipt of your complaint in writing.
• Your complaint will be impartially and thoroughly investigated by us.
• We will keep you updated on the progress of our investigation.
• We will provide you with a letter detailing the outcome of our investigations within eight weeks. If we can’t do this, we will tell you why this hasn’t been possible, and explain the next steps that you can take.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS).
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: Financial Ombudsman Service